Welcome to Brand House New Zealand
Welcome to Brand House New Zealand
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Terms and Conditions relating to this Website

Updated January 2015

Brandhouse is a wholy New Zealand owned entity operated by Sahara New Zealand Ltd.

These Terms & Conditions of Use govern your use of the (Sahara New Zealand Ltd) Brandhouse website and applications, including online product ordering or communication. 

Your use of the Brandhouse website constitutes your acceptance of these Terms & Conditions of Use.

Subject to law, Brandhouse may, in its discretion, from time to time amend or otherwise modify the Terms & Conditions of Use. 

By using this website, you will be deemed to agree to the Privacy Policy, which forms part of these Terms and Conditions of Use.
If you do not agree with the Terms & Conditions of Use, do not use the website or order any product through our online store. 

These Terms & Conditions of Use apply to all users of the Brandhouse website. The Brandhouse website may include content, information or links to third parties or third party websites.
By accepting these Terms & Conditions of Use you agree to hold harmless and relieve Brandhouse / Sahara New Zealand Ltd from any liability whatsoever arising from your use of information from a third party or your use of any third-party website.

We recommend that before you disclose any personal information to a third party that you first read and accept the third party's privacy policy and terms and conditions of use (if applicable) of their website.

Access and Use of Material on this Website

You may only access and use this website and the Services in accordance with these Terms;

You may only access parts of this website that are designated for unrestricted public access;

You may only access other parts of this website if we have expressly given you permission to do so, but then only for the purposes, and in the manner, permitted;

If we give you a password to access any part of this website or any Services, you must keep that password confidential and not disclose it to any other person. Nor may you permit any other person to use that password.

You must change your password regularly. Further you must change it immediately if you believe that it has become known to any other person;

You must follow our instructions when using the Services, and comply with any specific terms that we publish on this website or that we give you regarding the Services from time to time;

You must make sure all information and instructions that you give us are true, correct and complete, and that you are authorised to provide the information and instructions;

You may not reproduce, duplicate, copy, sell, re-sell, adapt, transmit in any form by any process (graphic, electronic or mechanical, including further copying, recording, or caching by a storage or information retrieval system, or download accelerator) or otherwise exploit any part of this website for any commercial purpose;

You must not post or transmit to this website any illegal, threatening, abusive, defamatory, obscene or indecent information or material of any kind, or encourage any other person to do so;

You must not knowingly post or transmit or permit the posting or transmission of any material to this website which contains a virus;

You must not post or transmit any material to this website which breaches any laws relating to a person's right to privacy or the export of personal information, or personal information about another person without their consent;

You must take your own precautions to ensure that whatever you select from this website is free of viruses or anything else that may interfere with your or any third party's computer systems.

We also reserve the right to refuse access or edit or delete material posted by you in contravention of these Terms.


All prices listed on the Brandhouse site are in New Zealand dollars (NZD$) and include GST (15% sales tax). All prices are correct at time of publication; however we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

We reserve the right to withdraw any product from sale without notice, for any reason. However for various reasons, that product might still appear on our website for a period of time after that withdrawal. We make no undertaking that a product shown on this website will be available for purchase online or through our agents.

Payment processing

When an order is submitted your card will be debited. All items on your order will prepared for despatch to your nominated shipping address. If we cannot supply the items requested we will then process a refund to the value of the non-supplied items. An email confirmation of the refund will be sent to your email address supplied on the initiating order.

All payments are processed in New Zealand Dollars.  

The business name that will appear on your statement following any purchases through the site will be shown as Brandhouse

The card issuer controls the timing of returned funds. Please contact your card issuer for details.


Brandhouse delivers nationwide within New Zealand. 
Delivery Targets are;
South Island: 1 - 2 Business Days
North Island: 2 - 3 Business Days
Please allow an additional day for Rural delivery.

Direct purchases from website are NZ only. All international enquiries via email.

All customers are subject to approval pending age verification (Drivers Licence/Passport/18+ Card)
No deliveries will be undertaken until proof of age is verified.  

Return Policy

Faulty or incorrect goods will be replaced as required provided contact regarding the issue is made within 7 days of purchase. 
A re-stocking fee may be applied for change of mind returns. 
Additional postage and packaging fees may also apply.
Please contact us in the first instance to discuss any issues with products.  

Credit card security

Sahara New Zealand Ltd undertake all possible caution to protect the security of all of your personal information, including your credit card information. We use Direct Payment Solutions (DPS) to provide the most secure payment system available. DPS is one of New Zealand's leading online payment solutions using their new generation Payment Express system.

Our website uses the industry standard security protocol Secure Sockets Layer (SSL) to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system interfaced with DPS that encodes sensitive information like your credit card number when it passes through the internet.

The DPS privacy policy can be viewed at: www.paymentexpress.com/about /about_paymentexpress /privacy_policy.html.

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